Getting Started with Ticketee.io: Your Complete Guide

Welcome to Ticketee.io

Ticketee.io helps you manage events more efficiently. Whether you're organising a corporate seminar, community gathering, or conference, the platform handles everything from attendee registration to check-in.

This guide will show you how to set up your first event on Ticketee.io.

Creating Your First Event

Step 1: Set Up Your Event Details

After logging into your dashboard, go to Events and click Create Event. You'll need to provide:

• Event Name: Choose a clear, descriptive name
• Date & Time: When your event will take place
• Location: Venue address (optional)
• Description: Brief overview for attendees

Step 2: Import Your Attendees

Ticketee.io supports CSV uploads for bulk attendee import. Prepare a CSV file with these columns:

• Name
• Email
• Phone Number (optional)

Upload the file and the system will validate and prepare your attendee list in seconds.

Sending QR Code Tickets

Once attendees are imported, you can launch a campaign to send personalised QR code tickets via:

• Email (RM 0.05 per recipient)
• WhatsApp (RM 0.45 per recipient)

Each ticket includes a unique QR code for contactless check-in.

Campaign Tips

To run successful email campaigns:

1. Test Early - Send a test email to yourself first
2. Timing Matters - Send tickets 1 week before the event
3. Follow Up - Send reminders 1 day before
4. Clear Subject Lines - Use descriptive subject lines that get opened

Checking In Attendees

On event day, your crew can use any mobile device to scan QR codes from the /member/{eventId}/scan page. Check-ins are tracked in real-time, so you get instant visibility into attendance.

Mobile Check-In Features:

• Real-time validation of QR codes
• Duplicate check-in prevention
• Offline mode support (coming soon)
• Analytics dashboard with live stats

Event Analytics

After your event, access comprehensive analytics including:

• Total attendance vs registered attendees
• Check-in times and patterns
• Email campaign performance
• Attendee demographics

Best Practices

To ensure smooth event execution:

Before the event:

• Test your CSV format with a small list first
• Schedule campaigns 1 week and 1 day before the event
• Train your crew on how to access the scanner
• Ensure crew members have charged devices

On event day:

• Monitor the dashboard to track check-in rates
• Have a backup plan for internet connectivity issues
• Keep the support contact handy

Common mistakes to avoid:

• Waiting until the last minute to send tickets
• Not testing the check-in flow beforehand
• Forgetting to charge scanning devices

Advanced Features

Member Permissions

Assign specific crew members to specific events. This ensures that only authorised personnel can access check-in data.

Points Management

Monitor your credit balance and set up auto-recharge to ensure campaigns never fail due to insufficient funds.

What's Next?

Now you're ready to run your first event on Ticketee.io. The platform handles the technical work whilst you focus on creating good experiences for your attendees.

Need help? Reach out to our support team anytime.

Explore more:

• Advanced campaign features
• Automated reminder emails
• Bulk attendee management
• Integration options

Ready to create your first event? Log in to your dashboard and get started today.